![]() ![]() Upload one of them to Dropbox, Google Drive, or similar and post the sharing link here, and we can verify it's not occuring on other installations.Ĥ. Though you said it happens on many photos, maybe there's something about all of them triggering this problem. Most likely the plugin is not causing this behavior, but it's good hygiene to nuke it.Ģ. Try disabling it by going to File > Plug-in Manager, selecting the plugin, clicking Disable in the Status panel, and restarting LR. It gets installed automatically and silently when you install Logitech's utilities, and historically it's caused problems with LR. I see you have the LogiOptions plugin installed. At this point, we're in the realm of lower-probability, informed-speculation troubleshooting:ġ. So if you continue to get the error, "Failed to import the enhanced photo", that strongly indicates the problem is unrelated to your GPU. That confirms that in safe mode, your LR is not using the GPU. Due to a run-time error, GPU acceleration has beeb disabled for the remainder of the session. I went back to Studio Driver 526.98 and now that crashes everytime with the unknown error message, but this time I can click ok on the unknown error and I get a warning message "GPU Error, The graphics processor has encountered an unrecoverable error. Ran it again and cae up with unknown error message.ĥ31.79 Game Ready Driver: Crashes with unknown error message No error messages as program just crashed and quit. But on one occasion crashed with black screen and system locked up.ĥ26.86 Game Ready Driver: Program crashed and exited after starting denoise. (photo attached of this one)ĥ31.61 Studio Driver: Program crashes with unknown error. ![]() These are randomly placed and not in the same place each time. I did a clean install of the following drivers and restarted the machine each time.ĥ26.98 Studio Driver: Denoise procceses but same result with blocks and little artifacts. I tried safe mode with networking to start with - It comes up with error "Failed to import the enhanced photo" That's a new messaage I haven't had before. It doesn't seem to matter which photo it is sadly, it happens with whatever photo I pick. I don't have any experience with those, but a google search suggests this thread: You could also back up to 6-month-old Studio driver - there have been a few recent reports of people working around driver bugs that way:Ĥ. You could try the most recent Game Ready Driver from last week: The problem is likely a driver bug, perhaps one specific to your GPU. If the problem still occurs, it's not the GPU but some other part of your hardware. Then run LR and Denoise - it could take 20 - 30 minutes. To definitively determine if this is a GPU hardware/driver problem: Restart Windows in Safe Mode With Networking, which disables the GPU entirely. We can see if the issue occurs on other LR installations and if the file might be corrupt.Ģ. ![]() Does the problem occur with multiple photos or just the one? If it's just that one photo, upload the original to Dropbox, Google Drive, or similar and post the sharing link here. Some next steps to narrow down the problem:ġ. Setting the option Preferences > Performance > Use Graphics Processor to Off won't affect this issue, since LR's AI commands ignore that setting. This indicates a problem with the graphics processor hardware (less likely) or driver (more likely). "I've tried turning off the gpu and it now crashes with unknown error while processing denoise." "DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.)"ĭedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)" ![]()
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